SHIPPING AND RETURNS

PLEASE NOTE:  Due to Covid-19 issues, delivery may take longer than normal at the moment.

#  SHIPPING

Shipping Information – Jackets

  • All jacket deliveries are made by USPS or Courier, Monday – Saturday (not including public holidays)
  • Overseas – Please contact us by email or phone to confirm shipping costs and options to overseas destinations
  • Deliveries within the USA take 5-10 business days and are sent by USPS/ UPS/DHL/FEDEX and must be signed for at the time of delivery.  We will also email you to let you know that your parcel is on its way.  We’ll give you the courier and tracking number
  • Deliveries to mainland Europe are sent by courier and have to be signed for at the time of delivery.  They take 10-15 days.Please allow a few extra days for clearance at customs.
    Please note that deliveries to Europe may result in import duties payable on receipt of your goods.  You will be responsible for any duties incurred – these charges are not refundable by us in the event you wish to return the goods
  • Deliveries to countries outside the EU:  Your order will be sent by courier and must be signed for at the time of delivery.  Please allow 10-15 days for delivery and please be aware that delivery times will vary depending on the country of destination.
    Please note that delivery to non-European countries may result in import duties payable on receipt of your goods. You will be responsible for these duties – these charges are not refundable by us in the event you need to return the goods
  • Deliveries to the rest of the world take 14-30 days and are sent by courier.  The package must be signed for at the time of delivery
  • Duty  –  Every country has different regulations regarding imported items and duty payable – please check with your local customs agency for charges that may be incurred on your purchase
  • International priority / express shipping is available to some destinations.  Please email support@themilitaryplace.com or call Toll free (800) 688 0312 to check current costs.
  • Please note that courier companies are unable to telephone you first before making a delivery and can’t give a morning/afternoon guarantee.
    If you’re not available to take delivery of your package from the courier company, they will leave a card asking you to contact them to arrange another delivery date.
  • All other items on our website will be sent by the most cost effective and secure shipping method.
    Large artwork items will be sent via courier with tracking and insurance included.
    Small items will be carefully packaged and sent by USPS unless the customer requests a specific method of shipping.
    Additional charges for alternative shipping requests will be the responsibility of the buyer.

Shipping Information – Patches, Small Prints, Tee-shirts, Hats,

  • All smaller items on our website are sent by USPS, with tracking included, Monday – Saturday (not including public holidays)
    We will also email you to let you know that your parcel is on its way and to give you the tracking information.
  • Overseas – Please contact us by email or phone to confirm shipping costs and options to your location.
  • Deliveries within the USA take 5-10 days.
  • Deliveries to mainland Europe are sent by USPS.  They take 10-15 days.
    Please allow a few extra days for clearance at customs.
    Please note that deliveries to Europe may result in import duties payable on receipt of your goods.  You will be responsible for any duties incurred – these charges are not refundable by us in the event you wish to return the goods
  • Deliveries to countries outside the EU:  Your order will be sent by USPS.  Please allow 10-15 days for delivery.  You should be aware that delivery times will vary depending on the country of destination.
    Note:  delivery to non-European countries may result in import duties payable on receipt of your goods. You will be responsible for these duties – these charges are not refundable by us in the event you need to return the goods
  • Deliveries to the rest of the world take 14-30 days and are sent by USPS.
  • Duty  –  Every country has different regulations regarding imported items and duty payable – please check with your local customs agency for charges that may be incurred on your purchase
  • International priority / express shipping is available to some destinations.
    Please email support@themilitaryplace.com or call Toll free (800) 688 0312 to check availability to your location, and current costs.

 

#  RETURNS

As our customer, we like to give you great service and make sure you’re happy and satisfied with your purchase.

However, we also understand that sometimes an item just isn’t right and has to be returned.

It would help us if you could please email support@themilitaryplace.com or call our Toll free number (800) 688 0312  and let us know that you’re returning your order  

It would also be useful to know the reason you’re unhappy with the item.

We’ll do everything we can to help resolve your problem.  

  • Special Offer garments or Ready-to-wear standard size garments.
    Returns are accepted for these garments.  The buyer is responsible for return shipping, tracking & insurance costs
  • Items must be returned in the same excellent condition in which they were delivered.  We ask that you take care of the garment and avoid getting  smoke/perfume/pet hairs on the item
  • Repack the garment in the same box or package it arrived in.  You may need to add additional tape and packaging.
  • Please enclose either a copy of the invoice or a separate note with your name, address, order number and delivery date, stating if you require a refund or credit towards another item.
  • Patches and Small Prints, Tee-shirts, Hats
    Returns are accepted for these items.  The buyer is responsible for return shipping & tracking costs
    Tee-shirts will only be accepted if returned unworn and with no smoke/perfume/pet hairs on the item.
  • We will email you to confirm we have received your return parcel safely.
  • We usually receive returned parcels within two to three days and will replace or refund at that time, but please allow up to seven working days from the date we receive it for refunds to be processed.
  • We will refund to the account originally used to purchase the item, within 7 days of the returned goods being received by us.
  • We will also email you to confirm a refund has been made to your account.   

 

     IMPORTANT:  Notification of any defect must be made within 7 days of the item being delivered to you.

 

If you have any shipping questions that have not been answered by the above information, please don’t hesitate to get in touch with us.

We’re happy to help with any queries.

 

This policy does not affect your statutory rights.

 

Need Help? Want to chat to us? Get in touch

Thanks for getting in touch. We'll get back to you very soon.

Not readable? Change text. captcha txt
0

Start typing and press Enter to search

error: Content is protected !!